requently Asked Questions

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About Privatization

• What is the Air Force Privatization Program?

The Air Force Privatization Program is a government initiative which allows the services to leverage appropriated construction funds and government-owned property to attract private capital to improve military housing. The Air Force Privatization Program offices have planned and implemented the program, policies and procedures for the transition to the private-sector developer.

• How does privatization affect the service that military members receive?

Hunt draws upon their private sector experience to provide first-rate services and amenities to our military families. We pride ourselves in our commitment to customer services and Hanscom Family Housing promises to deliver a product that meets or exceeds the standards in the surrounding community.

• Will military members still have the option to live off-installation?

Yes, military members still have the option use their BAH to rent a house or apartment off base.

• What is the satellite policy for new homes? Existing homes?

Satellites on existing homes, erected prior to the transition to privatized housing will be grandfathered. Satellites on other existing homes and new homes are not allowed without prior written approval from management.

• Are sheds grandfathered in existing homes? Will sheds be allowed in new homes?

Yes, existing sheds are grandfathered. Sheds for new homes are not allowed without prior written approval from the management office.

• If we are asked to vacate our homes for demolition, who will pay for our move to a new home?

Residents required to move due to development and construction will not pay any out of pocket expenses. Your move will be paid for by the government.

About BAH

• How does military housing privatization affect a service member's Basic Allowance for Housing (BAH)?

Privatization does not affect the amount of BAH that is paid to the service member. Prior to privatization, service members did not receive BAH if they lived in military housing. Under the Military Housing Privatization Initiative, all service members choosing to live in privatized military housing receive their BAH and use the BAH to pay the privatized housing provider. The rent payment (usually equal to BAH) will be automatically transferred to Hanscom Family Housing at the end of each month; this process will be performed and monitored by Military Assistance Company, LLC (MAC), the world's largest processor of automatic payroll deductions for military and civil service employees. The BAH is used by the company to maintain and operate the existing housing, as well as to fund the construction of the new houses and amenities.

• Please explain more about the BAH entitlement and rent allotment.

The government determines the service member's BAH based on the cost of similar rental property near the base, typical utilities, and his/her rank. An allotment from the service member's account is set up upon lease signing to pay rent.

• Who is going to process the service member's allotment?

Military Assistance Company, LLC (MAC), the world's largest processor of automatic payroll deductions for military, will be processing military personnel allotments. This company is currently processing rent allotments for 40 DoD installations. MAC systems assure payment directly from the service member's pay. When the BAH rates are adjusted annually, MAC will automatically update the allotment amounts; it will be seamless to service members. In addition, MAC's error reports, run at each processing date, will help fix any problems quickly.

• Will BAH be counted as income? Specifically, will it affect the cost of children's day care?

BAH is an entitlement and is not be counted as taxable income. However, it will be included in gross income. Programs based on an individual's gross income may be affected.

• Will the changes affect the service member's LES and net pay?

No. At the end of each month, the service member's LES will show that BAH has been transferred via an allotment equal to the monthly rent. There should be no changes to the service member's net pay.

• How will rent be paid and what does it cover?

Your rent will be automatically paid for you through a third party BAH processor that will work with the DoD Defense Finance Office. Each month you will see the transaction on your Leave and Earnings Statement. The BAH at the with dependent rate is paid as rent. BAH includes an allowance for rent and utilities.

• Will rent be based on size of the home or BAH?

Rent is based on BAH. BAH is based on rank, not on the size of the home.

• How will BAH work for families where both parents are military members?

Both members will receive BAH. The senior member will receive it at the with-dependent rate, while the junior member will receive it at the without-dependent rate. Under current Department of Defense rules, only the senior member's BAH at the with-dependent rate will be used to calculate the rent amount, so the family can keep the BAH of the junior member.

About Lease Signing

• Please explain more about the lease.

The lease is a standard resident agreement used by all privatized military housing and conventional (civilian) rental properties. Residents are required to sign a lease in order to reside in housing. The lease specifies the rights and responsibilities of resident and Owner The lease also sets the service member's BAH as the rent payment.

• If I earn a promotion during the lease period can I move to another base house commensurate with the new rank?

In the event of a promotion, the member may request a move to the category housing which is appropriate for his or her rank; the move would be voluntary and at the member's expense. The member's rent will be increased to match the increased BAH. The move is subject to housing availability.

• If I am demoted during the lease period, is my rent adjusted to my BAH?

In the event of a demotion, resident will pay the decreased BAH amount for rent, but must notify the management office in writing.

About Services

• Who will be doing service requests for the privatized quarters, and will residents be charged?

The fully bonded maintenance staff will be resolving all service requests for the residents. Residents are not required to be home while the request is being completed.

• Who will provide security to the housing areas?

The perimeter of the base will remain under military control, including all gate access points. The security procedures in place today will remain in effect. The Police and Fire services will remain the responsibility of the Installation and is paid for by the project.

• Will garbage be picked up?

Yes. Hanscom Family Housing will be responsible for trash pickup and recycling at no additional cost to the resident.

• Will I still have to mow my lawn?

Yes, residents are required to mow any fenced in yards. Landscaping is included for residents without a fence.

• How do I contact Maintenance if I have a service order?

Hanscom Family Housing provides a 24-hour a day service line. You will talk to a real person to provide the details about your maintenance service request. We will even take care of your request if you cannot take time off from your busy schedule to be in your home.

About Resident Guidelines

• The new guidelines require residents have no more than two pets. Currently, we are allowed to have three pets. Do those with three pets have to give one away?

No. Those residents who currently have three pets will be allowed to keep all three. New residents will be limited to two pets. Those owners who have three pets should inform their Leasing Consultant when they sign their leases; a pet addendum will be included with your lease packet. New residents will be limited to two pets (dog, cat, bird, or fish aquarium). For new residents certain breeds of dogs are not allowed, including Pitbull (American, Staffordshire, Bull Terrier, or English Staffordshire Bull Terrier) Rottweiler, Doberman Pincher, Chow and Wolf hybrids. Please call our office for further breed restrictions.

• What are the requirements for vacating quarters?

30-day prior to your lease expiration date, written notice is required before vacating quarters and should be given at your management office as soon as you are aware of your moving arrangements.

• Do you have breed restrictions in housing?

Tenants may not board dogs of any breed including a mix breed that are deemed "aggressive or potentially aggressive" unless the dog is a certified military working dog that is being boarded by its handler or trainer. For purpose of this policy, aggressive or potentially aggresisive breeds of dogs are defined as a Pitbull (American, Staffordshire, Bull Terrier, or English Staffordshire Bull Terrier) Rottweiler, Doberman Pincher, Chow and Wolf hybrids. Please call our office for further breed restrictions.

Renter's Insurance

• Is renter's insurance included in my lease?

The Department of Defense recently announced a major change that affects the Basis Allowance for Housing. The Fiscal Year 2015 National Defense Authorized Act eliminates Renter's Insurance as a component of BAH. Despite the announced change, Hunt Military Communities will continue to provide full renter's insurance (including personal property coverage) for all current residents through the later of November 1, 2015 or the residents' lease expires. Any future changes to renter's insurance coverage will be in accordance with your resident lease.

What is the CEL Survey?

• What is the CEL Survey? How can I win the 6 months of free rent?

YOUR FEEDBACK IS IMPORTANT TO US! Nothing can replace our residents telling us how they like to be treated, what we are doing right and what could be done better. It is a wonderful way to constantly enhance our service. What defines great service? It means a lot of things to a lot of people. Ultimately, if our definition of great service doesn’t match your definition, we’re not doing our job. We strive to improve our level of service by gathering feedback from you and using that knowledge to improve our performance. Praise? We share it with the organization and thank those responsible for a job well done. Complaints? We’re all over them, applying whatever resources we need to solve problems and satisfy our residents. Now we’d like to know your thoughts on addressing everything in between. Please tell us what you like about our service and what needs to be improved by participating in our annual CEL survey and our online Maintenance Feedback Program. Your CEL survey will be mailed directly to your email. Please check your spam folder, though, as some residents let us know last year that their survey ended up in Spam. FREE RENT SWEEPSTAKES In return for participating in our annual CEL survey, one lucky resident living at a Hunt Military Communities property will win SIX MONTHS OF FREE RENT! You read that correctly – six months! Do the math. It’s a nice chunk of change. That’s 6 months free rent for January 2015 through June 2015 at any Hunt Military Communities property. Please see the Official Rules of the Sweepstakes on the following page. As always, you may also provide feedback and comments by calling or visiting your Welcome Center. Thank you in advance to those of you who will take a moment to participate in the days ahead. We appreciate your commitment to making Hanscom Family Housing a community you can be proud to call home.   FREE RENT SWEEPSTAKES OFFICIAL RULES 1. Sponsor: The Sponsor of the Free Rent Sweepstakes (the “Sweepstakes”) is _________________HBC PM________. 2. Grand Prize: One (1) Hunt Military Communities property resident or household (the “Winner”) will receive six (6) months of free rent from January 2016 through June 2016 (the “Grand Prize”). The amount of rent to be credited monthly will be equal to the Winner’s monthly rental rate from January 2016 through June 2016, provided that the Winner remains a resident of a Hunt Military Communities property during the entire six (6) month period. The approximate retail value of the Grand Prize is up to $23,094.00 for the entire six (6) month period. No cash or other prize substitution is permitted. The Grand Prize is non-assignable and nontransferable. NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. 3. How to Enter: The Sweepstakes must be entered by completing and submitting the CEL survey to Hunt Military Communities in accordance with the CEL survey instructions. 4. Eligibility: The Sweepstakes is open only to residents of a Hunt Military Communities property who participate in the CEL survey and who are at least 18 years old as of the date of entry. Only one entry will be considered per household. The Sweepstakes is subject to all applicable federal, state, and local laws and regulations, and is void where prohibited. 5. Sweepstakes Period: Entries will be accepted via email starting on or about October 6, 2015 and ending 30 October 2015. All entries must be received by October 30, 2015 at 5:00 PM [PST]. 6. Winner selection and notification: The Winner of the Sweepstakes will be selected in a random drawing from all residents who return the CEL survey. The Winner will be notified via email at the email address used to send the CEL survey. If the Winner is or becomes ineligible to receive the Grand Prize, the Grand Prize may be forfeited and an alternate Winner selected. 7. Odds: The odds of winning are approximately one (1) in 8,000. 8. Agreement to Official Rules: By participating in the Sweepstakes, you agree to be fully bound by these Official Rules, and you represent and warrant that you meet the eligibility requirements set forth herein.

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